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FAQ'S

PARK QUESTIONS

Ride Kanuga is a mountain bike trail center featuring beginner to advanced level downhill trails. The trails are accessed by a climbing trail to the top where there are several descent options. It is about 500′ of drop. 

Our shop is open from Monday-Sunday from 10-6. The trails are open 7 days a week from sunrise to sunset. Night riding is prohibited. If you want to ride before/after hours, passes must be purchased online.

There is not a shuttle available at Ride Kanuga. The park was designed to be a pedal park. Although there is not a shuttle, we do allow the use of e-bikes.

Yes, the trails are open (almost) 365 days of the year, rain or shine. There are several days a year where the park is closed due to private events. Also, some trails may be closed due to weather/trail work. We post trail closures on our social media stories. 

We have refreshments such as water, gatorade, seltzers, and sodas. There are also trailside snacks and bars at the Adventure Center.  We’ve also partnered with Monte’s Subs in Hendersonville to provide a variety of subs. (Italian, Ham, Turkey, Veggie, and Gluten Free Italian). 

There is no tent or van camping allowing in our parking areas. Camping is available on the Kanuga Conference Center property for Tent/Van/Truck camping.  No travel trailers, RV’s, Motor Homes, or any tow behind trailers are permitted.  You can book through Kanuga Conference Center.

We take your health seriously and are taking all standard precautions and recommendations
based on current CDC and local/state health departments.

TRAIL QUESTIONS

Ride Kanuga is a bike park for everyone. We have trails ranging from beginner level to pro lines. Our trail map shows you which trails are made for each skill level. Keep in mind, the trails are rated as downhill mountain bike trails. 

The trails are rated as follows: Green-beginner, Blue- intermediate, Black- advanced, Orange- freestyle

Yes, all mountain bike trails are directional and limited to bicycle use only. We do not allow hikers, horseback riders, or dogs in the trail system. Riders are not permitted to go the wrong way on directional trails.

The trails were designed by Neko Mulally and built by the Ride Kanuga Trail Crew.

Yes, there are about 20 miles of hiking trails maintained by the Kanuga Conference Center. They are separate from the bike park. Visit Kanuga.org/trails for more info.

Pets are not allowed within the bike park. They must also be on a leash while around the establishment. Pets are not permitted to accompany spectators during events. 

On the top of our website, there is a link to find the status and conditions of all the trails in the park. There is also a link in our Instagram profile. The trail status chart is updated daily. 

PASS QUESTIONS

Passes can be obtained online or at the Adventure Center Monday-Sunday 10-6pm.

Yes, waivers are required for anyone on the property. Children under 18 will need a
parent/guardian signature.
 

We have three types of passes: annual, monthly, and daily.

Annual members have unlimited access to the trails. It is good for a year from date of purchase.

The monthly also allows for unlimited access. It is good for 30 days from date of purchase and is automatically renewed each month if purchased online. It can be cancelled at any time and there are no refunds. If purchased on-site, it does not auto-renew.  

Daily passes are available online and on site from Monday to Sunday 10-6. All pass holders should check-in to get a wristband each time. 

No, but a waiver is required.

Sign Waiver

Spectating is only allowed during certain events*

No, we have an unlimited amount of passes available per day.

To change/cancel your monthly membership, check the email you received when you purchased the pass. In the email, there is a link to our site to edit your subscription. On the page, select ‘Hold’ or ‘Cancel’. It is up to the subscriber to cancel/change their membership. We do not offer refunds for subscriptions.

The park is open rain or shine, but if you’d like to change your pass to a different day, please inquire via email. 

We do not offer family packages, student or military discounts. We do offer lower rates for those under 18. We also have a discount for riders in the cycling industry. 

Daily, Monthly, and Annual gift certificates are available on the Shop Merch page of our website. The gift certificates are sent in the mail. Gift Certificates and Gift Cards are also available to purchase in our shop. 

BIKE/rental/Shop QUESTIONS

Yes, Ride Kanuga currently offers a variety of Specialized e-bikes. We do not have any analog bicycles to rent. Rentals are available to prebook Monday to Sunday. They cannot be shared between guests.

Rental bikes are currently available Monday-Sunday. We encourage you to reserve the bikes online as they book up quickly. The e-bikes are full-day rentals (10am-5pm). You are always welcome to charge the battery for free. Bicycles are to be returned at the end of each day by 5pm and there is a $100 late fee. They are not allowed to leave the property even if they are booked for multiple days. To pick up your bike, follow the signs to the Adventure Center, go to check-in, and they will assist you with the rest! You are welcome to bring your own pedals for the mechanic to install.

A mountain bike is suggested, but all bikes are welcome. Throttle bikes are not allowed in the park. One-Wheels are also allowed on the trails.

Helmets are required and protective gear is encouraged. We have partnered with Fox to provide the best possible protective gear. Our rental helmets are half-shell and we do not have any full-face helmets available to rent. We are proud to offer Fox gear for purchase in our shop.
We have a repair shop at the trailhead and can do minor repairs. We also carry the essential maintenance/repair supplies. 

In order to get a full refund on rentals, you must cancel your reservation two days in advance via phone or email. We do not offer refunds due to weather conditions (if canceled after 2 day period).

Yes! We love and support the use of e-bikes in our park. However, it is limited to only Class 1 bikes. Class 1 e-bikes are pedal-assist only, with no throttle, and have a maximum assisted speed of 20 mph

With a rental bike, we offer tow rope rentals for $10. The Tow-Whee’s main purpose is to allow you to tether to a 2nd rider and assist them up the hill. E-bikes are often used to pull analog bikes up the hill. We also have Tow-Whees for purchase in the shop. 

We offer rental insurance for $40 per rental bike. This covers all components, but the frame. If you break something on the rental bike, you are charged the cost of the damaged component(s). If you’ve rented multiple bikes, you must have insurance for each bike as it cannot be ‘shared’ amongst bikes. 

Sycamore Cycles and The Hub in Pisgah Forest both rent e-bikes 7 days a week.

We do not offer refunds on any items in our retail shop beyond 30 days from date of purchase or that have been used/worn. All sales in those cases are final. 

AREA/other QUESTIONS

We are 7 miles from Dupont State Forest, 17 miles from Pisgah National Forest, and 18 miles from the Riveter. 

In the event of an emergency, call 911. The local EMS will be dispatched. Please provide as much information as possible including the type of incident, where you are located (trails, pavilion, lot, etc.). 

Pardee Hospital in Hendersonville
https://www.pardeehospital.org
Hendersonville and Brevard (Brevard location offers bike rentals M-F)
 
Brevard (Brevard location offers bike rentals M-F)
 
Hendersonville

Lodging is available within one mile of the park at Kanuga.  Accommodation options include historic cottages, inn rooms, primitive camping, and guest houses. Included in Kanuga accommodations are access to 20 miles of hiking trails and swimming, boating, and fishing on the 30-acre lake (seasonally). Book here

The closest RV campground is 15 minutes away at Land of Waterfalls RV Park

The area offers many attractions such as outdoors activities, breweries, and lots of dining choices.

Go to the Shop Merch page on our website where there are lots of options to chose from! We have shirts, hats, and some other items. There is free shipping on all orders. If you need to the item shipped to a different address than the billing one during checkout, please email info@ridekanuga.com with your order number and updated address.

Passes & Rentals

plan your adventure today

Whether you’re just visiting and want to rent a bike and ride for the day, want a monthly membership to train while you’re here on the off-season, or want to have full-access year-round, we’ve got the passes, and rentals to keep you fully equipped no matter your preference.

For Trail Status and Conditions

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(828) 513.0002